July 07, 2025
You've heard the phrase: "You get what you pay for." This is especially true in the world of IT services.
At first glance, opting for a low-cost managed IT service might seem like a smart choice—lower fees, basic support, and perhaps some cybersecurity features included. However, beneath the surface, hidden fees, limited coverage, and critical exclusions often lurk, leading to much greater expenses down the line.
After years of analyzing IT contracts for small businesses, we've identified recurring issues. Here are five common ways budget MSPs cut corners—and why those shortcuts can cause serious headaches for business owners.
1. Inadequate or Missing Cybersecurity Measures
Simply installing basic antivirus software does not equate to proper cybersecurity.
Yet many low-cost IT providers stop there—no two-factor authentication, no advanced endpoint detection, no employee cybersecurity training, and no backup defenses if threats bypass initial protections.
Why is this critical? Cyber insurance providers now mandate advanced cybersecurity protocols before issuing policies. Without these, your insurance claim could be denied following an attack.
We've witnessed businesses lose tens of thousands of dollars because their MSP failed to implement the necessary protections required by their insurance. This isn't support; it's negligence.
2. Incomplete Backup Solutions That Risk Your Data
Many business owners mistakenly believe platforms like Microsoft 365 or Google Workspace fully back up their data.
In reality, these tools offer only basic backup capabilities and are not designed for comprehensive disaster recovery or long-term data retention.
Budget or inexperienced IT providers often neglect backups for cloud applications, CRMs, and third-party systems, leaving vital information vulnerable. Even worse, many fail to provide immutable backups, which are now essential for many cyber insurance policies.
Think your backups are secure? Ask your current provider exactly what data they protect—and what they don't.
3. Unexpected Charges for On-Site or After-Hours Support
Here's a common tactic: advertise a low monthly rate but add extra fees whenever you require support outside regular business hours or need an on-site visit.
We stand for transparent, flat-rate pricing. However, many providers exclude on-site visits, after-hours assistance, and emergencies from their base fees so they can charge you later.
The consequence? You hesitate to call for help, causing your team to delay support requests and increasing costly downtime.
4. No Support for Vendors or Third-Party Devices
If your phones, internet, or security cameras experience issues, some IT companies will simply say, "That's outside our scope."
They may even charge hourly fees just to communicate with your other vendors. And if a device like your printer isn't on their approved hardware list, they might refuse to assist altogether.
We provide comprehensive vendor coordination and network support for all technology connected to your business, because problems can arise from any source.
5. Unqualified Technicians and Lack of Account Management
A major warning sign is a "one-person operation" or firms relying on entry-level contractors without a clear support strategy.
With budget MSPs, you might get reactive help, but rarely proactive guidance.
What you deserve is:
● A dedicated account manager to craft your technology roadmap
● Regular evaluations of your cybersecurity, compliance, and backup systems
● Budget planning and upgrade strategies
● A trusted advisor—not just a ticketing system for tech issues
Bottom Line: If It Seems Too Good to Be True, It Probably Is.
Many small businesses remain unaware of their vulnerabilities until disaster strikes—be it ransomware, server failures, or costly compliance penalties.
By that point, the damage is done.
If you want IT solutions that truly safeguard your business, look beyond the price tag. Ask tough questions, demand clear answers, and avoid contracts that leave you exposed.
Curious about what your current IT contract might be missing? Let us examine your network. We'll provide a free review of your IT setup, highlight any gaps, and offer straightforward, jargon-free advice on how to protect your business.
Click here or call us at (973) 575-4950 to schedule your FREE Consultation.