November 24, 2025
Holidays can be hectic — the last thing you need is technology adding to the chaos. Customers are hustling to finish last-minute shopping, employees balance their family commitments, and everyone's stress levels are high. Avoid causing frustration by preventing common tech hiccups.
Consider this your essential Holiday Tech Etiquette Guide — because no business wants to be the one that spoils someone's day.
1. Update Your Online Business Hours Before Customers Get Frustrated
Imagine a customer rushing across town during their break, trusting Google that you're open, only to find your doors locked. That's how you quickly earn a frustrated customer.
Make sure to update:
- Your Google Business Profile — it's the first place people check
- Your Facebook, Instagram, and Yelp pages — everywhere your customers might look
- Your website banner with a clear and friendly holiday schedule
- Apple Maps — don't overlook this often-used resource
Example message: "Happy Holidays! We'll be closed from Thursday, Nov. 28 through Sunday, Dec. 1 to spend time with family. We'll reopen Monday morning, likely a bit tired but ready to serve you!"
2. Craft Warm, Human Out-Of-Office Replies
When you're away, avoid leaving customers puzzled by silent inboxes. A thoughtfully written auto-reply acts like a welcoming guide — professional yet personable.
Sample out-of-office message: "Thanks for your message! We're closed for Thanksgiving from Nov. 28 to Dec. 1 and will respond promptly once we're back and caffeinated. For urgent matters, please call our support at (XXX) XXX-XXXX. Warm holiday wishes to you and yours!"
3. Keep Out-Of-Office Messages Clear and Concise
Stick to the essentials. Customers don't need to hear about your Aunt Carol's visit to Denver or Bob's "Friendsgiving" plans.
Too many personal details can also pose security risks. Share only dates, expected reply times, and alternative contact options. Save stories for your social media channels.
4. Verify Your Phone System Works Smoothly Ahead of Time
Holiday callers are often in a hurry and already stressed—ensure your voicemail message reflects accurate hours to avoid confusion.
Pro tip: Call your own number to check your greeting. Many businesses still have outdated messages from years ago.
Sample voicemail: "You've reached [Business Name]. We are currently closed for the holiday weekend. Please leave a message and we'll return your call Monday morning. For urgent assistance, press 1 to reach our on-call team. Happy Holidays and thank you for your patience!"
5. Clearly Communicate Shipping Deadlines Early
If your business involves shipping, prominently post your "order by" dates online and send timely reminders to customers.
Delayed packages cause frustration, but missed expectations can damage customer relationships. No one wants to explain why an anniversary gift arrives late.
The Key Takeaway: Good Tech Etiquette Creates Happy Customers and Stronger Business
Holiday tech etiquette isn't complicated. It's about clear communication, human connection, and respecting your customers' time. A handful of simple updates can minimize frustration and keep your business reputation shining bright.
Remember: the goal goes beyond avoiding issues — it's about making customers feel cared for even when you're away.
Need expert help to polish your systems and deliver exceptional customer experience this holiday season? Call us at (973) 575-4950 or click here to schedule your free Consultation. Let's explore simple steps to keep operations seamless, so you can enjoy your well-earned break.