Michael Mullin, President
Mike’s technology career spans more than three decades, during which he consistently has delivered positive business outcomes for his clients by leveraging industry advancements to improve operating results. He joined IBS in 2010 and has driven the organization’s continued strong regional success. His goal is to ensure that IBS’s clients are taking advantage of the technologies available while remaining secure and safe. His deep experience enables him to balance the challenge of growing while continuing to enhance the level of service IBS users have come to expect. Mike’s previous positions focused on property operations, construction and accounting with high-profile organizations including Yardi Systems, First Advantage/SafeRent and GEAC Computers. He has sat on the board of directors for the National Multi Housing Council and has held membership in the Supplier Council of the National Apartment Association. He attended Western Illinois University with a major in Business Administration.
Dawn Bernstel, Vice President Operations
Dawn Bernstel’s role centers on defining and implementing the customer care strategy for IBS’ support and services teams. She joined the company in 2011, bringing more than two decades of experience in customer service, software, real estate and accounting to her position. Dawn is operationally and customer focused on two attributes that serve as cornerstones of IBS’ success. As the firm grows, Dawn is playing a key role in upholding high customer quality of life and enhancing standardized processes. Dawn studied accounting and business management at Colorado Technical University, and completed a master practitioner certification from the NLP Awareness Center.